Welcome to Greg Neill & Son Fine Jewellers

These terms and conditions govern the relationship between you and us. By using our website or purchasing from us, you agree to these terms.

About Us

• Business Name: Greg Neill & Son Fine Jewellers
• ABN: 57 279 038 072
• Address: Shop 2078, Caneland Central, Corner Victoria Street & Mangrove Road, Mackay, QLD, 4740, Australia

1. Definitions

• “Goods”: Jewellery and related products we offer for sale.
• “Consumer”: An individual purchasing goods for personal use under Australian Consumer Law.
• “Carrier”: Delivery service used to transport goods to you.

2. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to:

• A replacement or refund for major faults.
• Repair or replacement if goods are not of acceptable quality or fit for purpose.

These rights apply in addition to any warranties or guarantees we provide.

3. Orders and Pricing

• All prices include GST.
• Orders are confirmed via email once payment is received in full.
• Delivery charges are calculated and displayed during checkout.
• We reserve the right to adjust prices.

4. Delivery

• Goods will be delivered within 30 days unless otherwise agreed.
• Ensure someone over 18 is available to sign for deliveries.
• We are not liable for delays beyond our control.

5. Returns and Refunds

• If goods are defective or not as described, contact us within 30 days for a repair, replacement, or refund.

6. Payment Methods

• We accept major payment methods, including Afterpay, ZipPay, ZipMoney, Latitude Pay, and Humm.
• Full payment is required before delivery.

7. Jewellery Care and Lifetime Guarantee

• Our Lifetime Diamond Guarantee covers manufacturing defects.
• Regular maintenance (every 6 months) is required to keep your guarantee valid.
• Wear and tear or accidental damage are not covered.

8. Privacy Policy

We are committed to protecting your personal information. Your details will only be used to process your order or provide customer support.

9. Contact Us

If you have any questions about these terms or need assistance, please contact us:

• Phone: (07) 4957 2333
• Email: jana@gregneillandson.com.au

10. Governing Law

These terms are governed by the laws of Queensland, Australia.